Board Thread:News and Announcements/@comment-26179618-20141229023137

If you have purchased a ROBUX item from R2D, and you did not receive it, it will most definietly be looked into and be given to you by an admin / head mod. When you purchase a ROBUX item, even if you don't get it, it will be in your receipts, to find them please go to the following:

trade > my transactions > purchases

Take a snapshot OF THE ENTIRE screen, and sent it to a R2D admin or head-mod.

WE ARE NOT ROBLOX ADMINS, WE CANNOT REFUND ROBUX.

If you have purchased a in-game item with in-game coins, we will either refund it or give you the item you attempted to purchase. You must have proof of attempting to purchase the item I.E: Video, and proof that it is not in your inventory, TAKE FULL SCREEN SHOT or it will be void. Attempting to scam an admin or head mod WILL result in temporary or PERMENANT removal from R2D and wikia.

Because normally, nobody takes videos or screenshots of purchases, they will not be refunded. There is close to no chance of having a failure of receiving an item, but persons with bad connection maybe disconnected from the game and with them, goes the data.  